Client Care Analyst Intern

Company: COLLETTE TRAVEL SERVICE INC
Location: Pawtucket
Posted on: February 19, 2026

Job Description:

Job Description Job Description Collette is seeking a Client Care Analyst Intern. This is a hybrid role based at our headquarters in Pawtucket, RI for 40 hours per week. The Collette Intern Program is our best in class opportunity for college-level students who are looking to explore career paths and learn more about the travel industry, international business, corporate citizenship and Collette’s culture through a cohesive and centralized program experience. Join a class of over 20 interns doing meaningful work in a values driven company. Here are some ways in which you can expect Collette to give back to you: Purpose - as a Collette intern you will experience a meaningful summer program with your working team, supporting real, hands-on business projects. Variety - Interns will participate in a comprehensive, cohesive and structured blend of business-specific experiences and a shared learning curriculum through our Summer Series programming and events. Networking - with over 20 other interns you get the chance to network and learn from one another, as well as your specific business team members, leaders, and mentors. Results - where applicable, Collette Interns will have the opportunity to be considered for full time positions with us after graduation. Job Summary: You like working with people. You are someone who can delight with promptness, thoroughness, accuracy and maybe an occasional pun or two. This is your chance to join a team dedicated to helping our guests fulfill their dreams of exploring the world! Collette is looking for an Intern with a passion for customer service and travel. As an Intern, you will engage in various work assignments, projects, and activities of varying complexity, structured to enable you to gain the necessary knowledge, skills and abilities needed to perform at a professional level. You will work with internal teams to assist in providing the data needed for reporting, review efficiencies, and assist with audits within the team. Join us on our mission to enhance life’s journey by creating extraordinary travel experiences. Primary Functions: Creating Charts and Graphs in Excel/PowerPoint to easily view data Work side by side with WFM Analyst and Process Improvement Enablement Manager to dive into any outliers Provide recommendations to WFM analysts to drive further call center efficiencies Monitor split/skill queues and effectively manage agents time spent in Aux work Create and adjust schedules based on real-time and future needs Audit current list of Channels (800 Numbers) on file to maintain accurate campaigning Routing new numbers for various marketing campaigns Creating new hire Agent IDs and Login credentials for both the 8x8 system and Genesys Workforce Management System (WFM) Clean Up (WFM) Exceptions Breaks Old Users Build Schedules – Set Schedules Groups Team GSA Retail Ops Update Monthly Key Performance Indicator (KPI) Packets Training Documentation Process Improvement task organization Knowledge and Skills: Verbal and written communication skills Experience with Microsoft Office (Outlook, Word, Excel, and PowerPoint) Excellent attention to detail Must have the ability to work independently as well as in partnership with the team Must be able to define and work towards deadlines Team player - we win as a team Self-directed with the ability to think independently Proactively look for ways to improve internal processes Willingness to work hard and have fun doing it! Bilingual: A Plus Hourly rate: $18.00/hr

Keywords: COLLETTE TRAVEL SERVICE INC, Woonsocket , Client Care Analyst Intern, Administration, Clerical , Pawtucket, Rhode Island