General Manager
Company: Urbanair
Location: Brockton
Posted on: April 18, 2024
Job Description:
JOB SUMMARY
Urban Air is seeking a General Manager to motivate, instill
accountability, and achieve results to drive success while
maintaining our fun culture! This person will provide overall
leadership, vision, and direction on initiatives and operating
standards while providing a positive atmosphere for guests and
staff.
RESPONSIBILITIES PEOPLE
- Hire, train, and provide mentorship to the staff to further
develop their skills
- Cultivate a team environment that provides exceptional customer
service
- Implement and execute all staff training programs
- Assist in selecting and developing Area Leads and Certified
Trainers for more responsibility or internal promotability
- Lead and influence managerial staff through effective
motivation, leveraging individual strengths to ensure maximum
productivity
- Ensure execution of all employee recognition and incentive
programs as documented
- Maintain a strong community presence through partnership with
community and business organizations OPERATIONS
- Maintain a safe, clean, and secure environment for all guests
and staff
- Responsible for all aspects of the operation including
entertainment, food, beverage, attractions, and property to
facilitate the fulfillment of financial goals and company
initiatives
- Continuously improve operational execution through attention to
detail and adherence to operating standards and philosophies
- Provide direction to the management team and ensure all staff
members perform at a consistently high level
- Promote positive employee relations including effective
delegation of managerial duties, fostering high staff morale,
upholding operational standards
- Assist franchise owner(s) in holding manager(s) accountable for
setting and meeting departmental goals
- Monitor online reviews to ensure we are consistently meeting
the standard for the guest or improving their experience FINANCIALS
- Capitalize business opportunities in the market area by
executing company marketing strategies to drive sales
- Maintain systems that ensure overall fiscal responsibility for
inventory control, including pars and proper ordering
- Assure staffing levels and management coverage is appropriate
to maximize the customer experience while maintaining the labor
budget for the business
- Analyze financial reports and develops action plans to grow
revenue and control expenses to meet or exceed annual budgets
QUALIFICATIONS
- Ability to enthusiastically interact with others
- Strong character and exercises good judgment in
decision-making
- Experience in hospitality required: Theme Parks, Family
Entertainment Centers, Hotels, Resorts, Casinos, or
Restaurants
- 3+ years of experience in Facility Operations & Management
required
- Demonstrated ability in developing team members in areas of
responsibility
- Demonstrated ability to achieve expected store financial
results in areas of responsibility
- Must be professional, energetic, self-motivated, and able to
motivate others, and have a positive attitude
- Professional grooming and conduct must be constantly
displayed
- Adaptability, flexibility, and general enthusiasm for the
business
- Strong communication skills; ability to write and verbally
communicate in a clear and concise manner
- Ability to establish working relationships with all employees,
management, and vendors
- Ability to maintain and project professionalism, internally and
externally, at all times
- Ability to establish and communicate a vision for the park
- Flexible in approach; can readily adapt to business and team
needs and changes
- Ability to hold oneself accountable for high personal standards
of conduct and professionalism
- Appreciation of diversity (thought, ethnic, gender, etc.)
- Innovative and strategic thinker WHO WILL SUCCEED IN THIS
ROLE
Our staff and guests are important to us and should be to you as
well. For many of our staff, this is their first job. We are
looking for a strong, vibrant leader who can set an example by
providing guidance and direction to a majority of younger staff.
Encouraging and helping them grow professionally and personally as
they enter the workforce. Teaching them positive guest service
skills to provide a fun, safe experience for our guests all while
ensuring the GM tasks are being completed to control costs and
drive revenue.
If this is you, apply now! The above statements are intended to
describe the general nature and level of work being performed by
individuals assigned to this job. They are not intended to be an
exhaustive list of all responsibilities, duties, and skills. ABOUT
URBAN AIR ADVENTURE PARKS Urban Air is the preeminent indoor
adventure park and the market leader in location-based
entertainment. The Dallas-based entertainment company pioneered the
adventure park concept and is the largest adventure park operator
in the world. Urban Air's purpose is to help kids have fun and aim
higher, achieving those things that they never thought they could
do. - JOB SUMMARY
Urban Air is seeking a General Manager to motivate, instill
accountability, and achieve results to drive success while
maintaining our fun culture! This person will provide overall
leadership, vision, and direction on initiatives and operating
standards while providing a positive atmosphere for guests and
staff.
RESPONSIBILITIES PEOPLE
- Hire, train, and provide mentorship to the staff to further
develop their skills
- Cultivate a team environment that provides exceptional customer
service
- Implement and execute all staff training programs
- Assist in selecting and developing Area Leads and Certified
Trainers for more responsibility or internal promotability
- Lead and influence managerial staff through effective
motivation, leveraging individual strengths to ensure maximum
productivity
- Ensure execution of all employee recognition and incentive
programs as documented
- Maintain a strong community presence through partnership with
community and business organizations OPERATIONS
- Maintain a safe, clean, and secure environment for all guests
and staff
- Responsible for all aspects of the operation including
entertainment, food, beverage, attractions, and property to
facilitate the fulfillment of financial goals and company
initiatives
- Continuously improve operational execution through attention to
detail and adherence to operating standards and philosophies
- Provide direction to the management team and ensure all staff
members perform at a consistently high level
- Promote positive employee relations including effective
delegation of managerial duties, fostering high staff morale,
upholding operational standards
- Assist franchise owner(s) in holding manager(s) accountable for
setting and meeting departmental goals
- Monitor online reviews to ensure we are consistently meeting
the standard for the guest or improving their experience FINANCIALS
- Capitalize business opportunities in the market area by
executing company marketing strategies to drive sales
- Maintain systems that ensure overall fiscal responsibility for
inventory control, including pars and proper ordering
- Assure staffing levels and management coverage is appropriate
to maximize the customer experience while maintaining the labor
budget for the business
- Analyze financial reports and develops action plans to grow
revenue and control expenses to meet or exceed annual budgets
QUALIFICATIONS
- Ability to enthusiastically interact with others
- Strong character and exercises good judgment in
decision-making
- Experience in hospitality required: Theme Parks, Family
Entertainment Centers, Hotels, Resorts, Casinos, or
Restaurants
- 3+ years of experience in Facility Operations & Management
required
- Demonstrated ability in developing team members in areas of
responsibility
- Demonstrated ability to achieve expected store financial
results in areas of responsibility
- Must be professional, energetic, self-motivated, and able to
motivate others, and have a positive attitude
- Intermediate computer skills - Microsoft Office (Excel, Word,
PowerPoint)
- Professional grooming and conduct must be constantly
displayed
- Adaptability, flexibility, and general enthusiasm for the
business
- Strong communication skills; ability to write and verbally
communicate in a clear and concise manner
- Ability to establish working relationships with all employees,
management, and vendors
- Ability to maintain and project professionalism, internally and
externally, at all times
- Ability to establish and communicate a vision for the park
- Flexible in approach; can readily adapt to business and team
needs and changes
- Ability to hold oneself accountable for high personal standards
of conduct and professionalism
- Appreciation of diversity (thought, ethnic, gender, etc.)
- Innovative and strategic thinker WHO WILL SUCCEED IN THIS
ROLE
Our staff and guests are important to us and should be to you as
well. For many of our staff, this is their first job. We are
looking for a strong, vibrant leader who can set an example by
providing guidance and direction to a majority of younger staff.
Encouraging and helping them grow professionally and personally as
they enter the workforce. Teaching them positive guest service
skills to provide a fun, safe experience for our guests all while
ensuring the GM tasks are being completed to control costs and
drive revenue.
If this is you, apply now! The above statements are intended to
describe the general nature and level of work being performed by
individuals assigned to this job. They are not intended to be an
exhaustive list of all responsibilities, duties, and skills. ABOUT
URBAN AIR ADVENTURE PARKS Urban Air is the preeminent indoor
adventure park and the market leader in location-based
entertainment. The Dallas-based entertainment company pioneered the
adventure park concept and is the largest adventure park operator
in the world. Urban Air's purpose is to help kids have fun and aim
higher, achieving those things that they never thought they could
do. Urban Air Brockton is an equal opportunity employer.
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Keywords: Urbanair, Woonsocket , General Manager, Executive , Brockton, Rhode Island
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