Director of Procurement Center of Excellence
Company: MassMutual
Location: Worcester
Posted on: April 24, 2024
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Job Description:
Director of Procurement Center of Excellence Procurement
Full-Time Boston, MA or Springfield, MA The Opportunity As the
Director of the Center of Excellence, we need your experience and
leadership within procurements Shared Services team to partner
closely across all areas of procurement to define and implement
best practices and drive continuous improvement initiatives. This
Director role will report to the Head of Shared Services and also
partner closely with the Head of Innovation and Data to ensure our
practices are aligned to and supported by the vision, goals and
direction of our technology and technology leaders. Looking a layer
deeper, the COE Director will be responsible for the ownership,
management, steady improvement, and consistent adoption/usage of
procurement practices across all of our procurement teams. Specific
areas of ownership will include areas such as Policy ownership
(including standards and procedures), Process ownership (including
SOP/DTP level documents), Project/Initiative ownership (including
our Agile practice and driving all continuous improvement projects
that fall under that practice) and Compliance/Governance (tracking
compliance and metrics/reporting to ensure that is visible to the
organization). The Team On the MassMutual Procurement team, we have
a goal to enable MassMutual's mission and vision by providing the
right supplier solution at the right time. Our mission is to
streamline the procurement process, align supplier partners to meet
business needs and continuously increase the value provided to our
policyholders. We have embarked on an extensive maturity of our
procurement operating model with a focus on standardization,
implementing industry best practices and reducing supplier spend.
The Impact General:Lead the Center of Excellence function of
Procurement to ensure that the organization is successful in
striving toward our best-in-class procurement goal and can ensure
that success is measured and visible Lead a team of experienced
process, project and procurement professionals as well as
indirectly manage the resources being dedicated to the COE on a
rotational basis from various procurement teams Use deep
procurement experience to constantly innovate and to creatively
develop methods and ideas to make the procurement process more
efficient and effective; driving continuous process improvement
across the Procurement Operating Model General development of the
organization - including taking an active role in the current
transformation, developing teams, driving transaction efficiency
and improving service levels Policy and Process OwnershipProvide
central ownership for all policies, standards and procedures,
ensuring they are managed, maintained and align with our local
business processes (SOPs and DTPs) Establish tools and frameworks
to ensure that these documents are available, understood and their
consistent usage is reinforced within the entire organization.
Develop and provide training and change management for the
organization to ensure that they are knowledgeable of expectations
and aware of changes as they occur; in some cases partnering with
other procurement teams to do so (e.g. Innovation & Data,
Contracts, P2P) Work closely with your teammates in procurement;
these individuals have accountability for category management,
stakeholder relationships, strategy and operational efficiency
Project and Initiative OwnershipLeverage project management
experience to lead and deliver initiatives that continuously
improve the procurement function and team overall. Implement and
lead the delivery of the agile framework and practices that
procurement employs to deliver new 'features' (projects &
initiatives). Partner with the Innovation and Data teams to ensure
the Center of Excellence fully represents procurement's broader
strategic direction Identify trends and opportunities for
procurement through industry involvement that continuously drives
insights into best practices Compliance, Governance and
QualityMaintain and operate the core management functions of the
procurement organization, including such things as monthly business
reviews (MBRs) that report out on key metrics (KPIs) and initiative
status/progress. Develop and own overall organizational metrics
which should be designed to allow a business unit aligned team to
understand how the core processes/functions are performing (e.g.,
sourcing, contracting, supplier management). Develop and operate
quality controls / assurance (QA/QC) practices which allow
management to monitor the compliance of the broader team to its
procedures OtherLead all process enablement activities, training,
and delivery of continuous improvement practices as may be required
to facilitate problem resolution Partner with Category /
Business-Unit teams in conveying Procurement-specific training and
change management to the broader organization. As the central
process owner, these category teams will rely on the COE for
direction and support in rolling out key changes. Plan, allocate
and manage financial budget by anticipating expenditures,
accurately forecasting resource needs/costs and properly accounting
for expenses to meet requirements in a fiscally responsible manner
The Minimum Qualifications 5+ years of demonstrated Supply Chain,
Procurement, Vendor Management and Risk Management experience with
a focus on centers of excellence and/or shared services leadership
or equivalent consulting experience The Ideal Qualifications
Experience leading industry best practice procurement teams
Experience implementing significant improvements or establishing
procurement industry best practices across functional areas Strong
background in procurement technologies, including Source to Pay and
third party performance and risk management Leadership and
governance of procurement processes and project teams Strong
background in all modules of Ariba in support of the Source to Pay
process as well as Service Now for workflow management and/or third
party management Previous experience in a mutual company or similar
financial services / insurance industry Prior work applying agile
principles in a service delivery environment, including adeptness
in the use of JIRA or other comparable technology Leadership and
management of mixed staffing models with remote and third-party
team members as key contributors to the team's success Bachelor's
degree preferred MBA, JD or advanced degree in procurement related
field preferred APICS CPIM/CSCP Certification or certification in
progress preferred What to Expect as Part of MassMutual and the
Procurement Team: The desire to drive change and improvement in the
procurement function supporting our mission to be a leading
procurement organization Focused one-on-one meetings with your
manager Access to mentorship opportunities Networking opportunities
including access to Asian, Hispanic/Latinx, African American,
women, LGBTQ, veteran and disability-focused Business Resource
Groups Access to learning content on Degreed and other
informational platforms Your ethics and integrity will be valued by
a company with a strong and stable ethical business with industry
leading pay and benefits #LI-IZ1 MassMutual is an Equal Employment
Opportunity employer Minority/Female/Sexual Orientation/Gender
Identity/Individual with Disability/Protected Veteran. We welcome
all persons to apply. Note: Veterans are welcome to apply,
regardless of their discharge status. If you need an accommodation
to complete the application process, please contact us and share
the specifics of the assistance you need.
Keywords: MassMutual, Woonsocket , Director of Procurement Center of Excellence, Executive , Worcester, Rhode Island
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