Sr Manager, Integrated Retail Experience

Company: StaffAttract
Location: Woonsocket
Posted on: February 8, 2020

Job Description:

Job Description At CVS Health, weâ??re reinventing our front store and pharmacy to be the front door to healthcare. For millions of Americans, that journey begins with one of our 9,700 retail stores, and we want to make sure our stores are ready to help each of our customers take the right first or next step in his or her healthcare journey. To help us achieve this goal weâ??re looking for a dynamic leader to join our integrated store experience strategy team. Responsibilities: Partners with consumer insights to identify key patient barriers and collaboratively work cross-functionally to gain alignment to solutions. Develops working hypothesisâ??s to simplify the experience for the patient and colleague, then partners to gain alignment from key stakeholders to test hypothesisâ??s with a cross-functional team for broader application/scale. Defines and collaboratively works to continuously optimize and improve the patient journey driving preference and loyalty. Develop and test journey maps for key patient segments.Develop listening points in journey to ensure experience meets/exceeds shopper expectations/needs. Partners with Major Initiative leaders i.e. Pharmacy or Minute Clinic Operations to help infuse the shopper into the design and development of future state, innovative solutions that anticipate the shopper/patient need at every step of the journey. Partners with digital teams and operations to lead the assessment and testing of potential leading edge solutions to enhance customer/patient in-store experience. Ensure shopper/patient needs are met while delivering ROI positive results that meet or exceed IRR hurdles. Provide the enterprise with an on-going competitive and industry trends and landscape. Required Qualifications- A minimum of 5 years of experience partnering with consumer insights to identify key shopper/patient barriers and collaboratively work cross-functionally (including retail design, operations, merchandising, pharmacy care, seniorleadership) to gain alignment to solutions. - At least 5 years of experience developing working hypothesisâ?? to simplify the retail experience for both shopper / patient and retail colleague, then partners to gain alignment from key stakeholders to test hypothesisâ?? with a cross-functional team for broader application / scale. - Experience developing and testing journey maps for key shopper and patient segments. - Experience identifying opportunities for continuous improvements Measure effectiveness. - Experience partnering with digital teams and operations to lead the assessment and testing of potential leading edgesolutions to enhance our customer / shopper in-store experience. Preferred Qualifications- 5 or greater years of marketing, design, or analytics experience in well-regarded consumer-facing organizations; relevant sectors will include retail, healthcare and packaged goods.- Proven track record of planning, monitoring and delivering tactical marketing activities with a strong focus on the return on investment (ROI).- 5 or greater years of cross-functional leadership and project management experience.- 5 or greater years of Integrated Experience Strategy (cross channels and verticals) - Ability to impact and influence multiple levels within an organization from retail colleagues to senior leadership. Education- Bachelorâ??s Degree in Business, Marketing, Finance, or related field- Advanced degree a plus

Keywords: StaffAttract, Woonsocket , Sr Manager, Integrated Retail Experience, Other , Woonsocket, Rhode Island