Director, Service Excellence Portfolio Strategy
Company: CVS Health
Location: Woonsocket
Posted on: September 16, 2020
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Job Description:
Sr. Representative, Fraud, Framingham, MA Company: Santander Holdings USA Inc Location: Cambridge Posted on: September 12, 2020 Job Description: Sr. Representative, Fraud, Framingham,
MA-----2002305--Description--As a member of Santander's retail
banking division you'll help serve Santander's retail and small
business customers as part of one of the top banks in the United
States based on deposits.-- With principal presence in the
northeast U.S., Santander's retail division offers consumer and
lending products to help our customers reach their financial
goals.-- Santander currently serves nearly 2 million retail
customers and 5.2% of the 2.7 million small businesses in the US
footprint have a transactional account with Santander Bank. The Sr. Representative, Fraud is responsible for creating high
value customer service through effectively handling inbound calls
from both internal and external customers and by adhering to formal
written functional procedures and policies; leverages elevated
comprehension of fraud tactics and concepts. Responsibilities * Complies with all applicable federal regulations in decision
process. * Creates high value customer service inbound queue line
consistent with formal written functional procedures, and
policies. * Determines next action based on research results to mitigate
fraud losses. * Identifies and escalates control issues and policy
violations. * Maintain and update case management system for tracking of
fraud cases and relevant information. * Provides exceptional service to internal and external
customers. * Provides support to Senior Fraud Specialists as
needed.--Qualifications-- * Bachelor's Degree; Business, Criminal Justice, Legal,
Communications or equivalent field or equivalent work
experience. * --0-3 years; Customer Service, Risk Management, Compliance or
related field.-- * Ability to adhere to policies, procedures, and instructions of
management. * Ability to adjust to new developments/changing
circumstances. * Ability to build and foster internal and external
relationships. * Ability to educate customer on a service or product
solution. * Ability to present information or solution in a clear and
concise manner. * Ability to question, accurately identify a need and present an
effective solution. * Ability to work effectively as a team member. * Ability to work in a fast paced, rapidly changing
environment. * Broad knowledge of customer service best practices,
identification, resolution and implementation. * Demonstrated knowledge of basic risk principles, concepts and
policies. * Demonstrates a strong knowledge of financial products and
services including deposit, loans, credit cards and online
banking. * Demonstrates ability to confirm and check for understanding of
communication. * Excellent written and verbal communication
skills.,Intermediate computer and data entry skills.,Strong
analytical and problem solving skills. * Strong time management and organizational skills.,Strong
written and verbal communication skills.-- * Minimal physical effort such as sitting, standing, and
walking.-- * Actively seeks information to understand customer needs. * Adapts quickly to change and makes suggestions for increasing
the effectiveness of change Appropriately shifts attention and
refocuses on new goals as a result of changes in priorities or
competing work demands. * Communicates clearly and precisely Listens carefully and asks
questions to clarify understanding. * Defines issues accurately and identifies the critical
components. * Demonstrates the organization's customer service
standards. * Maintains professional behavior at all times in representing
the company Does all routine work accurately and on-time; is aware
of own impact on others. * Understands the central role the risk management function
plays in the organization environment Learns to identify and flag
items non-compliant with regulations. * Works effectively in team settings Shows appreciation for
others' help and lends a hand when needed to complete shared
tasks.At Santander, we value and respect differences in our
workforce and strive to increase the diversity of our teams.-- We
actively encourage everyone to apply--Job:--Customer
Service--Primary Location:--Massachusetts-Framingham-5 Whittier
Street - 06365 - Whittier Street-Corp------Organization:--SBNA
Operations (5000)--Schedule:--Full-time--Job Posting:--Jul 28,
2020, 9:24:42 PM-- Keywords: Santander Holdings USA Inc, Cambridge , Sr.
Representative, Fraud, Framingham, MA, Other , Cambridge,
Massachusetts Click here to apply! Didn't find what you're looking for? Search again! I'm looking for in category within * Let Cambridge recruiters find you. Post your resume for
free! * Get Cambridge Other jobs via email. * View more Cambridge Other jobs [INS: :INS] Other Other Jobs Sr. Director, Caremark Strategy Description: Search by job title, category, location, or
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Military MOS code Street Address: 1 CVS Drive Category: Job
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Military MOS code Job ID: 1345505BR Location: RI - Woonsocket FL -
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Day, Evening, WeekendLocation (more...) Company: Amazon Workforce Staffing Location: Woonsocket Posted on: 09/13/2020 * Bachelor's Degree; Business, Criminal
Justice, Legal, Communications or equivalent field or equivalent
work experience. * --0-3 years; Customer Service, Risk Management, Compliance or
related field.-- * Ability to adhere to policies, procedures, and instructions of
management. * Ability to adjust to new developments/changing
circumstances. * Ability to build and foster internal and external
relationships. * Ability to educate customer on a service or product
solution. * Ability to present information or solution in a clear and
concise manner. * Ability to question, accurately identify a need and present an
effective solution. * Ability to work effectively as a team member. * Ability to work in a fast paced, rapidly changing
environment. * Broad knowledge of customer service best practices,
identification, resolution and implementation. * Demonstrated knowledge of basic risk principles, concepts and
policies. * Demonstrates a strong knowledge of financial products and
services including deposit, loans, credit cards and online
banking. * Demonstrates ability to confirm and check for understanding of
communication. * Excellent written and verbal communication
skills.,Intermediate computer and data entry skills.,Strong
analytical and problem solving skills. * Strong time management and organizational skills.,Strong
written and verbal communication skills.-- * Minimal physical effort such as sitting, standing, and
walking.-- * Actively seeks information to understand customer needs. * Adapts quickly to change and makes suggestions for increasing
the effectiveness of change Appropriately shifts attention and
refocuses on new goals as a result of changes in priorities or
competing work demands. * Communicates clearly and precisely Listens carefully and asks
questions to clarify understanding. * Defines issues accurately and identifies the critical
components. * Demonstrates the organization's customer service
standards.
Keywords: CVS Health, Woonsocket , Director, Service Excellence Portfolio Strategy, Other , Woonsocket, Rhode Island
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