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Director, Product Strategy

Company: Amazon Workforce Staffing
Location: Woonsocket
Posted on: September 17, 2020

Job Description:

Company: Pegasystems

Location: Cambridge

Posted on: September 12, 2020

Job Description:

Location: US - Massachusetts - Cambridge

Meet Our Team: Our Global Go to Market Customer Service andSales Automation team is responsible for ensuring that ourcustomers maximize the business benefits of our Customer Serviceand Sales solutions. We are uniquely placed to work with Pega’smost innovative customers, expected to quickly become a trustedadvisor, and ensure that they are successful. We understand anddefine best practice, become recognized thought leaders, and workwith internal and external SMEs to extract domain knowledge anddistribute through the Pega, Partner, and Customer ecosystems.

Picture Yourself at Pega: In this highly visible role, you willlead the cross-functional development and continuous refinement ofproduct roadmaps for a portfolio of products, features andapplications that span vertical use cases, to drive innovation andmarket leadership across key industry segments and geographies. Youwill work collaboratively with cross-functional teams and the otheroffering business units, 1:1 Engagement and Intelligent Automation,to ensure quality delivery as one Pega.

What You'll Do at Pega: Manage the cross-functional delivery ofproduct roadmap(s) for Pega’s portfolio of Customer Service andSales offerings

Establish and maintain processes and measures to ensuredeployment methodologies (e.g. cloud) meet the highest quality,ease-of-use and security standards at the most efficient cost

Develop and implement partnership and acquisition strategiesthat enable product differentiation and sustained competitiveadvantage

Establish and manage formal and informal channels for engagementwith new, potential and existing customers to gather insights onproduct priorities

Implement competitive intelligence tracking and reporting,leveraging related insights within the product planning process

Govern the viability and priority of new capability requests asvalidated against the product definitions and roadmaps establishedfor horizontal and vertical offerings

Who You Are: Expert level knowledge of CRM and contact centerapplications for large scale enterprises

Knowledge of Agile development methodologies such as SCRUM

Proven experience organizing and directing multiple teams anddepartments

Excellent communicator in written and verbal form

Extremely versatile, dedicated to efficient productivity

Comfortable working in an entrepreneurial, high growth andpressurized environment

Comfortable and experienced working with C-level executives andall levels of a business

What You've Accomplished: BA degree in Engineering or ComputerScience

15+ years’ experience in software product management, with aminimum of 5 years in a technical leadership role(Engineering/Product Development Management, Technical Architect,Technical Project Lead)

Extensive experience defining, designing and deliveringenterprise scale systems.

Experience planning and leading strategic initiatives

Pega Offers You: Gartner Analyst acclaimed technology leadershipacross our categories of products

Continuous learning and development opportunities

An innovative, inclusive, agile, flexible, and fun workenvironment

Competitive global benefits program inclusive of pay + bonusincentive, employee equity in the company

Job ID: 10466 As an Equal Opportunity and Affirmative Actionemployer, Pegasystems will not discriminate in its employmentpractices due to an applicant's race, color, religion, sex, sexualorientation, gender identity, national origin, age, geneticinformation, veteran or disability status, or any other categoryprotected by law.

Accessibility – If you require accessibility assistance applyingfor open positions please contact PegaApplication@pega.com .

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Pega is the leader in cloud software for customer engagement andoperational excellence. The world’s most recognized and successfulbrands rely on Pega’s AI-powered software to optimize everycustomer interaction on any channel while ensuring their brandpromises are kept. Pega’s low-code application development platformallows enterprises to quickly build and evolve apps to meet theircustomer and employee needs and drive digital transformation on aglobal scale. For more than 35 years, Pega has enabled highercustomer satisfaction, lower costs, and increased customer lifetimevalue.

Keywords: Pegasystems, Cambridge , Sr. Director, Product Strategy, Other , Cambridge, Massachusetts

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Keywords: Amazon Workforce Staffing, Woonsocket , Director, Product Strategy, Other , Woonsocket, Rhode Island

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