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Audio Visual/ Video Conferencing Technician

Company: Sullivan and Cogliano
Location: Woonsocket
Posted on: August 29, 2019

Job Description:

Audio Visual / Video Conferencing Technian needed for a 3 Month Contract in Woonsocket, RI! Job Description Support Cisco Telepresence units IX5000s and MX800s Monitor infrastructure & endpoint equipment through the use of REM or customer provided monitoring tools as applicable. Perform second level troubleshooting of infrastructure and endpoint equipment as required. Troubleshoot with maintenance providers to confirm resolution and request RMA support as provided by the SOW. Conduct new system certifications and onboarding. Interact directly with customer clients in the support of the technology. Handle in-call technical support issues; performing second line troubleshooting. Troubleshoot and resolve technical support issues that occur with client endpoints. Troubleshoot with service partners to confirm & resolve technical issues. Support ITIL standards as it pertains to Incident Management & Problem Management. Conduct system certifications and Remote Equipment Monitoring (REM) on-boarding. Recommend measures to improve performance and increase efficiency. Maintain On-ward database with information, on-site equipment and users. Conduct product certification, quality assurance testing and acceptance for introduction to Customer's production environment. Assist in the testing of new customer site deployments, provided it does not impede their primary support requirements. Work with cross-functional teams assisting with conference room technology related issues. Understand and adhere to Customers standard operating procedures. Act as an escalation point for the first line technical support team. Understand and adhere to Customers standard operating procedures. Mon Fri 7:30am 4pm - provided by Dice

Keywords: Sullivan and Cogliano, Woonsocket , Audio Visual/ Video Conferencing Technician, Other , Woonsocket, Rhode Island

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