Analyst/Consultant, Wealth Management Experience \u0026 Retirement

Company: Fidelity Investments
Location: Smithfield
Posted on: September 19, 2023

Job Description:

Job Description:
The RoleWe are seeking a motivated associate who is customer-focused and thrives working with teams to deliver outstanding products and services related to Small Business activity. This opportunity is in the Wealth Management Retirement Offering Product Area and Client Solutions Business Chapter. The position will work on customer experience, create new and improve processes related to Small Business Retirement product, processes, and service model. This position is at Analyst or Consultant level depending on the candidate's experience. #CSB Responsibilities of the job will include the following:

• Identifying and supporting initiatives to improve the customer experience
• Active participation in defining requirements, understanding client needs, and writing Agile stories to help advance product strategy, enhancements, process improvements, and client experience
• Participating in and leading readiness and rollout activities for clients and Fidelity associates
• Performing business testing
• Passionate about the overall client and associate experience
• Implementing, measuring, and applying metrics & data to aid in identifying product enhancement and improvement opportunities, along with strategic planning & execution
• Define reporting needs for small business activity for clients, partners, and regulators
• Support and drive project management of small business retirement initiatives
• Participating in the prioritization of the squad work (in partnership with squad leadership) to deliver customer value based on an understanding of business and client activity
• Helping to conduct key research and analysis to prioritize squad workThe Expertise and Skills You BringExpertise
  • Bachelor s degree with minimum of 5 to 8+ years professional experience and possesses good financial services experience.
  • Solid business knowledge and general knowledge of the financial services industry plus familiarity with Retirement and Small Business Retirement Plans
  • Familiarity and experience with Agile methodology, processes & tools including possessing good story-writing skills is a plus
  • While the focus of this role is on Small Business Retirement plan, product, and service offerings this individual should possess the ability to think of the customer s total relationship with Fidelity
  • Embrace working within a team of associates with diverse skills, including working directly with a Development Team, Marketing Team, Distribution/Sales Team, 3rd Parties, Legal Team, and other business partners within Personal Investing, Workplace Investing, and Fidelity Institutional
  • Ability to think beyond traditional financial services to drive outstanding experiences for our clientsSkills
    • Synthesizing requirements and business needs into full Agile stories
    • Proven experience in strategic analysis & thinking, product management, project management, business analysis, data/systems analysis, and process improvement
    • Business insight and analytical abilities that allows you to make decisions and define work based on data and client needs
    • General understanding of financial services and voice of the customer
    • Ability to work & act independently, multi-task, influence others, and maintain a positive can-do demeanor
    • Strong client service, collaboration, communications, organization, and presentation abilities
    • Possesses strong skills in JIRA, Mural, PowerPoint, and ExcelThe TeamFidelity is one of the largest providers of investment services in the world. Within Fidelity, the Personal Investing (PI) division is responsible for a number of services that support our clients, such as self-directed brokerage accounts, fixed income, credit/debit cards, health savings accounts, cash management services, college saving plans, managed investment solutions, the physical branch network, the customer service teams, and retirement solutions that fall outside of employer-sponsored plans.Please see below for the salary range for work locations in Colorado only:N/A
      
      Please see below for the salary range for work locations in New York City, Westchester County, NY and Jersey City, NJ only:N/A
      
      Please see below for the salary range for work locations in California only:N/A
      
      Please see below for the salary range for work locations in Washington only:N/A
      
      Certifications:
      Company OverviewFidelity Investments is a privately held company with a mission -to strengthen the financial well-being of our clients. -We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money.Join UsAt Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a -, we have been recognized by our employees as a Best Place to Work in 2023. And you don't need a finance background to succeed at Fidelity-we offer a range of opportunities for learning so you can build the career you've always imagined.At Fidelity, our goal is for most people to work flexibly in a way that balances both personal and business needs with time onsite and offsite through what we re calling \u201C\u201D. Most associates will have a hybrid schedule with a requirement to work onsite at a Fidelity work location for at least one week, 5 consecutive days, every four weeks. These requirements are subject to change.We invite you to -Find Your Fidelity -at -.Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to -, or by calling 800-835-5099, prompt 2, option 3.At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.

Keywords: Fidelity Investments, Woonsocket , Analyst/Consultant, Wealth Management Experience \u0026 Retirement, Professions , Smithfield, Rhode Island