Director, Global Strategic Accounts

Company: emd serono
Location: Burlington
Posted on: January 1, 2026

Job Description:

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. Thats why we are always looking for curious minds that see themselves imagining the unimaginable with us. This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US. Your Role: The role of Director Global Strategic Accounts drives the global view of our largest customers, develops and executes a multi-year global Process Solutions strategy, and develops an account specific value proposition ensuring a differentiated customer experience. Key Accountabilities • This position will have strategic responsibility for a critical Global Strategic Account (GSA). • You operate in a matrixed environment but take ultimate accountability for the global performance for the entire full Process Solutions Portfolio. • You will be responsible for overall global revenue, consolidated sales forecast, and driving global commercial agreements including MSA’s, and pricing negotiations. • You will be responsible to develop and communicate a multi-year global PS account strategy with agreement from the Franchise and regional leadership, to help drive its execution, and ensuring the feedback loop to keep the strategy current at every iteration. • You will serve as primary point of contact and advocate for your GSA account. This involves understanding and addressing customer needs, solving complex problems based on analytical thought, and aligning with the region and business leadership to ensure commitment of resources to efficiently support your growth objectives of the account. • You will ensure that key SFDC programs like molecule mapping and growth project funnel are kept current and consistent with our strategy. • In collaboration with the franchise/region/functional teams you will anticipate customer needs and boost customer adoption of Millipore technologies by early adopters. • You will be required to build excellent relationships with internal and external stakeholders (technical & commercial). A key focus for you is constant improvement of customer relationships to establish true strategic partnerships up to C-Level. You will be responsible for networking with senior executives to develop stakeholder mapping to ensure a steady flow of new opportunities to position for PS “partner of choice” for Millipore products and services. • You will lead complex multi- functional initiatives including VMC, thought leadership, and strategy development initiatives by coordinating functional experts and regions. and providing a roadmap to drive executions. • In collaboration with our Supply Chain Partners, you will be responsible to support in establishing forecast collaborations programs with our customers to have better visibility into their forecast and demand to provide insights to the key partners (Finance, Region, IBM, ISCO) Who You Are Minimum Qualifications: • BS degree with 15 years’ in Life Science or related industry • Experience within strategic/key account management and/or similar relevant commercial experience including managing large global accounts in the Life Science, Pharma, and/or Chemical industry. Preferred Qualifications: • Proven business development and negotiation skills including closing of significant deals. • Strong strategic and creative thinker with a high-level of independent drive for results and perseverance, acting in a professional and positive manner. • High -level of customer focus and ability to build effective relationships based on integrity, trust and mutual respect. • Work with top management to get their buy-in to support new initiatives • Presents in a professional way in front of senior business audience. • Carries out complex budget submissions successfully • Designs effective business plans that lead to action • Manages efficiently projects with complex scheduling and multi-stage implementation • Designs effective business plans that lead to action • Leverage data and analytics to analyze, prioritize, and validate complex and dynamic information from a diverse range of external and internal sources and develop the co-creation product concepts, ideas and recommendations for the business. • Break siloed thinking, embrace change, adjust own approach in the face of new demands and contexts. • Ability to travel up to 50% Pay Range: $161,100- $241,700

Keywords: emd serono, Woonsocket , Director, Global Strategic Accounts, Sales , Burlington, Rhode Island